Search for a service with a place name and Google gives you two lists. The map pack at the top, three businesses with a pin each, and the ordinary results underneath. Most of the phone calls come from the first list, and it is ranked on different things from the second.
The map pack runs off your Google Business Profile: whether it’s verified, whether the category is right, how many reviews it has and how recent they are, and how close you are to the person searching. A footer listing every town in Norfolk does nothing for it. Neither does a page for each town. Google has treated that pattern as spam for years, and a Norwich business with a Dereham page, a Wymondham page and a Cromer page reads that way to a person too.
The ordinary results are where a page like this one competes: an answer to the question, a site that loads fast, and pages somebody would actually read. That is the search work I sell, and it takes three months before anything moves.
So the honest order of work for a Norwich business is the profile first, because it’s free and it’s most of the local result, then the site, then the retainer if the numbers say so. If they don’t, I’ll say that instead.